If you are unable to view videos on Stream, the solution depends on the cause. Please click on the link below according to your problem.

In some cases, using InPrivate (Edge) or Secret Window (Chrome) in your browser may solve the problem, or deleting cookies in your browser may work. However, this will also clear your login status to other sites.
Reference: How to delete cookies in Microsoft Edge

• “Sign in to view this content.”
• “Authenticated user does not have permission to access this resource.”
• “This is not available – it seems that you are not authorized to watch this video.”
• “Video not found.”
• Not only for our university’s classes, but also videos on Stream that are not published by our university.

“Sign in to view this content.”

You may not be able to sign in to Microsoft365 with your @u.sukuba.ac.jp account.
Please check if you are able to sign in successfully with @u in your browser.
Please try other web browser applications as well, as other MS accounts may be interfering.
(For Windows users: If you are using Edge, use “Google Chrome” or “FireFox”, etc.)
(For Mac users: If you are using Safari, use “Google Chrome” or “FireFox”, etc.)

“Authenticated user does not have permission to access this resource.”
“This is not available – it seems that you are not authorized to watch this video.”

It is assumed that access is restricted on Stream and that the settings to allow access have not been properly configured.
Access to Stream is restricted in a way that allows access to group members, and registration to groups is done by the faculty member.
Immediately after course registration, there is a possibility that the group registration process is not completed in time, or even if it is completed, it may take some time for it to be reflected in the system.
If a faculty member has given you a URL to join a group, please use that URL to apply to join the group. It will take some time because you will not be registered to the group until the faculty member approves.
If there is no such indication, the faculty member will register you again based on the course roster. Therefore, please inform the faculty member that you cannot refer to the video.

“Video not found.”

It is thought that you are not able to sign in to Microsoft365 with the @u.sukuba.ac.jp account.
The solution is the same as below. Please refer to the following for the solution.
“Sign in to view this content”

When you cannot watch our university class videos as well as other videos.

This may be a Stream outage; check Microsoft’s outage information.

How to delete cookies in Microsoft Edge.

1. Close all tabs and windows of the browser and launch it again.
2. Click the “…” button in the upper right corner of the browser window, then click “Settings”.
3. Click on “Privacy, Search and Services”, then “Clear browsing data”, then “Choose what to clear”.
4. Select “Cookies and other site data” and click “Clear Now”.

If you don’t have access to Stream, as well as Teams or other Office tools, see below.
Frequently Asked Questions: I tried to use MS Teams, Office app, OneDrive for Business, etc. of EES benefits, but an error occurred.