{"id":4828,"date":"2024-10-28T17:09:56","date_gmt":"2024-10-28T08:09:56","guid":{"rendered":"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/?page_id=4828"},"modified":"2025-12-04T16:55:13","modified_gmt":"2025-12-04T07:55:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/service\/adobecc\/faq\/","title":{"rendered":"Adobe CC : FAQ"},"content":{"rendered":"<ul class=\"tabMenu\">\n<li><a href=\"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/service\/adobecc\">News<\/a><\/li>\n<li><a href=\"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/service\/adobecc\/license\/\">license<\/a><\/li>\n<li><a href=\"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/service\/adobecc\/employee\/\">employee<\/a><\/li>\n<li><a href=\"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/service\/adobecc\/hosplecturer\/\">hosplecturer<\/a><\/li>\n<li><a href=\"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/service\/adobecc\/affiliatedschool\/\">affiliatedschool<\/a><\/li>\n<li><a href=\"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/service\/adobecc\/honoraryprof\/\">honoraryprof<\/a><\/li>\n<li><a href=\"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/service\/adobecc\/jpps\/\">jpps<\/a><\/li>\n<li><a href=\"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/service\/adobecc\/tempemployee\/\">tempemployee<\/a><\/li>\n<li><a href=\"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/service\/adobecc\/students\/\">students<\/a><\/li>\n<li><a href=\"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/service\/adobecc\/faq\/\">FAQ<\/a><\/li>\n<\/ul>\n<p>Q1 : I want to install the Adobe CC Desktop App.<br \/>\nA1 : Please install it from the following link:<br \/>\n<a href=\"https:\/\/creativecloud.adobe.com\/apps\/download\/creative-cloud?locale=en\">Download Creative Cloud<\/a><\/p>\n<p>Q2 : I would like to change the name displayed in the &#8220;Account Profile&#8221; after logging in, which appears as &#8220;Last Name: Tsukuba Hanako, First Name: Tsukuba Hanako&#8221; or &#8220;Last Name: University of Tsukuba, First Name: Tsukuba Hanako.&#8221;<br \/>\nA2 : The &#8220;Account Profile&#8221; displayed when logging into Adobe is used for Behance, Portfolio, and community forums.<br \/>\nSince the university&#8217;s user accounts are automatically linked with unified authentication IDs, it is not possible to change the account profile. If you wish to control the display on public platforms (such as Behance, Portfolio, or community forums), you can update the &#8220;Public Profile&#8221; to modify what others see.<br \/>\nReference: <a href=\"https:\/\/helpx.adobe.com\/manage-account\/using\/edit-adobe-account-personal-profile.html\">How to update your account details or public profile<\/a><\/p>\n<p>Q3 : How many devices can I install the Adobe CC Desktop App on?<br \/>\nA3 : There is no limit to the number of installations on PCs owned by the university.<br \/>\nFor login restrictions for the Adobe CC Desktop App, please refer to the following:<br \/>\nReference: <a href=\"https:\/\/helpx.adobe.com\/download-install\/using\/install-apps-number-of-computers.html\">On how many devices can I use my Adobe app<\/a><\/p>\n<p>Q4\uff1aA message such as \u201cCannot verify subscription status\u201d or \u201cError code 20400\u201d appears, and the application cannot be used properly.<\/p>\n<p>A4\uff1a This indicates that an authentication-related error has occurred.<br \/>\nPlease refer to the following Adobe support page:<br \/>\n\u201cCannot verify subscription status\u201d and similar messages<br \/>\nThen try the following steps:<br \/>\nCheck your login account, log out, and log back in.Restart your computer.<\/p>\n<p>If the issue persists, try completely uninstalling and reinstalling all Adobe products, including previous versions, as described on the following page:<br \/>\nRemove all Adobe apps from your computer<\/p>\n<p>If you do not have time to perform the above steps and need an immediate workaround, you may also try:<br \/>\nInstalling and using the Adobe Creative Cloud desktop app on another computer.<br \/>\nIf you only need Acrobat, using the web version of Acrobat instead.<\/p>\n<p>Q5\uff1aCan I generate videos with Firefly?<br \/>\nA5\uff1aFirefly can be used with Adobe CC (Complete Plan (Educational Institutions)) contracted by our university.<br \/>\nHowever, the Video Model function cannot be used.<\/p>\n<h2><span style=\"color: #000000;\">Inquiries about this service<\/span><\/h2>\n<p>If the information on this page does not resolve the problem, please contact us in person using the <a href=\"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/contact\/serviceinquiry\/\">inquiry form<\/a>.<br \/>\nWe ask that you use the inquiry form even if you have made an inquiry by telephone.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>News license employee hosplecturer affiliatedschool honoraryprof jpps tempemployee students FAQ Q1 : I want to install the Adobe CC Desktop App. A1 : Please install it from the following link: Download Creative Cloud Q2 : I would like to change &hellip; <a href=\"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/service\/adobecc\/faq\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":24,"featured_media":0,"parent":1542,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4828","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"publishpress_future_action":{"enabled":false,"date":"2026-04-17 03:55:34","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/wp-json\/wp\/v2\/pages\/4828","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/wp-json\/wp\/v2\/comments?post=4828"}],"version-history":[{"count":17,"href":"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/wp-json\/wp\/v2\/pages\/4828\/revisions"}],"predecessor-version":[{"id":5217,"href":"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/wp-json\/wp\/v2\/pages\/4828\/revisions\/5217"}],"up":[{"embeddable":true,"href":"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/wp-json\/wp\/v2\/pages\/1542"}],"wp:attachment":[{"href":"https:\/\/www.cc.tsukuba.ac.jp\/wp_e\/wp-json\/wp\/v2\/media?parent=4828"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}