If you are using the desktop app version of Office (Word, Excel, PowerPoint, etc.) obtained from EES benefits and you receive the message “Sorry, another account from your organization is already signed in on this computer.”, this is probably because you are already signed in to another Microsoft account on the PC.

Please try the following steps.

1. Check if you are logged out of other Microsoft accounts in Word, PowerPoint, etc.
   [procedure]
   Launch any of the Word, Excel and PowerPoint apps.
   ↓
   Sign out from all the apps from My Account (where your name is displayed) at the top of the screen.
   ↓
   Restart the app.
   ↓
   Sign in with the signed up EES benefit account (“@u” or “@un” e-mail address) when the sign-in screen appears again on startup.
2. Check the account information section of your PC for any other Microsoft accounts signed in (on Windows).
   [procedure]
   Close all currently open Microsoft-related apps.
   ↓
   Click Windows icon (bottom left of screen)
   ↓
   Settings (the gear icon)
   ↓
   Accounts
   ↓
   “Access work or school”
   ↓
   If there are accounts other than “@u” or “@un”, right-click them　and　”Disconnect” once.
   ↓
   Restart your PC
   ↓
   Sign in with an “@u” or “@un” account again

If you are using the desktop app version of Office (Word, Excel, PowerPoint, etc.) obtained from EES benefits and you receive the message “Sorry, another account from your organization is already signed in on this computer.”, this is probably because you are already signed in to another Microsoft account on the PC.

Please try the following steps.

1. Check if you are logged out of other Microsoft accounts in Word, PowerPoint, etc.
   [procedure]
   Launch any of the Word, Excel and PowerPoint apps.
   ↓
   Sign out from all the apps from My Account (where your name is displayed) at the top of the screen.
   ↓
   Restart the app.
   ↓
   Sign in with the signed up EES benefit account (“@u” or “@un” e-mail address) when the sign-in screen appears again on startup.
2. Check the account information section of your PC for any other Microsoft accounts signed in (on Windows).
   [procedure]
   Close all currently open Microsoft-related apps.
   ↓
   Click Windows icon (bottom left of screen)
   ↓
   Settings (the gear icon)
   ↓
   Accounts
   ↓
   “Access work or school”
   ↓
   If there are accounts other than “@u” or “@un”, right-click them　and　”Disconnect” once.
   ↓
   Restart your PC
   ↓
   Sign in with an “@u” or “@un” account again