When launching or signing in with the desktop app version of Teams, Word, Excel, etc. of EES benefits, “Sorry, there was a problem during signing in. AADTSTS7000112: Application…” is displayed. In that case, please try the following methods.

[Method]

1. Are you signed in with “@u” or “@un” (signed up) (instead of “@s”)?
2. Check the account information section of your PC for any other Microsoft accounts signed in (on Windows).
   [procedure]
   Close all currently open Microsoft-related apps.
   ↓
   Click Windows icon (bottom left of screen)
   ↓
   Settings (the gear icon)
   ↓
   Accounts
   ↓
   “Access work or school”
   ↓
   If there are accounts other than “@u” or “@un”, right-click them　and　”Disconnect” once.
   ↓
   Restart your PC
   ↓
   Sign in with an “@u” or “@un” account again

When launching or signing in with the desktop app version of Teams, Word, Excel, etc. of EES benefits, “Sorry, there was a problem during signing in. AADTSTS7000112: Application…” is displayed. In that case, please try the following methods.

[Method]

1. Are you signed in with “@u” or “@un” (signed up) (instead of “@s”)?
2. Check the account information section of your PC for any other Microsoft accounts signed in (on Windows).
   [procedure]
   Close all currently open Microsoft-related apps.
   ↓
   Click Windows icon (bottom left of screen)
   ↓
   Settings (the gear icon)
   ↓
   Accounts
   ↓
   “Access work or school”
   ↓
   If there are accounts other than “@u” or “@un”, right-click them　and　”Disconnect” once.
   ↓
   Restart your PC
   ↓
   Sign in with an “@u” or “@un” account again