If a student is using multiple Microsoft accounts on the same browser, an error message such as “The video cannot be found” may appear.
If you receive an inquiry from a student stating that they cannot view Stream class videos, please respond by checking the access permission settings and try using a different browser or an InPrivate/Secret window.
software license
An error occurs when trying to share a file by OneDrive in an office application (Word, Excel, PowerPoint, etc.) on the Zengaku Computer System.
Please sign out from the currently signed-in account in the running Office application (Word, Excel, PowerPoint, etc.) and sign in again. You can do this by selecting your name on display in the upper right of the window (by Switching account).
* This must be done every time when the Zengaku Computer System is turned on. Even if you have signed in or signed out before, you need to do it every time you start the system.
Please refer to the following page about OneDrive for Business by EES benefits of our university.
OneDrive for Business
Please explain how to use each Office software program. (Setting up Outlook and please provide functional guidance for Word, Excel, PowerPoint, etc.)
Unfortunately, at this information desk we do not provide support regarding how to use the product. Please search necessary information by yourself or from the Microsoft community.
Is it possible to change the device to be used?
Yes. It is possible to confirm/change the device to be used on the management screen of your own Office 365 portal site. For devices you no longer use, if you perform “deactivation” and uninstall the program, it will be excluded from the device number count.
Can I use Office applications installed from App Store on MacOS devices?
You can use it.
However, as a premise, it is necessary to use an account signed up with EES privilege.
Please refer to I cannot sign up for sign up.
Also, to install Office from the App Store, each application (Eg Excel, Word, PowerPoint) needs to be installed separately.
You can use it by installing each application and signing in.
What should I do to use Office on Android device?
You can use the product by downloading each Office product from the Google Play and signing in with the account signed up with the EES benefit. Please refer to I cannot sign up for sign up.
In addition, you can sign in and use up to 5 smartphones and 5 tablets as EES benefits.
I would like to use Office on an iOS device such as iPhone or iPad. What should I do?
You can use the product by downloading each Office product from the App Store and signing in with the account signed up with the EES benefit. Please refer to I cannot sign up for sign up.
In addition, you can sign in and use up to 5 smartphones and 5 tablets as EES benefits.
Is it necessary to input the product key upon installation?
No, it is not. Activation is done by signing in with the University e-mail address, which is an e-mail address that you have defined yourself.
Please tell me how to download/install the product.
Sign into the Office 365 Portal Site from the target device and download/install the program.
I signed in with an email address ending with @ u.tsukuba.ac.jp, but I can not use Office. What should I do?
Information signed in with other previous accounts such as @s.tsukuba.ac.jp account may be saved in the browser cache and cookies. Because of this, even if you intended to be signed in at @u.tsukuba.ac.jp, you may be signed in at @s.tsukuba.ac.jp.
Please delete your browser cache and cookies, or check if you can use self-signup with other browsers such as “Microsoft Edge”, “Google Chrome”, “Firefox”, or use different devices.