Office hours of the center are 9:00 – 12:00, 13:15-17:00 weekdays only.
Inquiry received after office hours above will be attended on the next business day.

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Part-time lecturers, professors, associate professors, special professors, visiting professors, and adjunct researchers who wish to receive the @u.tsukuba.ac.jp email address should submit an application form below and attach a copy of an ID card issued by the university.

■ACCC System Account Application Form -PDF-

You need your @u .tsukuba.ac.jp email address in order to self-register the EES benefits to use MS Teams, etc.
If you want to join Teams or Streams for the university, you need to sign in with your @u. tsukuba.ac.jp email address that you have signed up for ESS.

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Please check the following：

• If you set up mail forwarding, check the destination mailbox and the forwarding settings are correct.
• Check your spam folder.
• If you are using Outlook, check the “Other” tab next to the “Focused” tab.

If you do not receive the code after checking these factors, there may have been a problem in Microsoft system when you signed up. Please sign up again the next day.
Please note that if you repeatedly click the resend confirmation code button, the system may lock for 24 hours. If so, please leave it for more than a day and try to sign up again.

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MS-Teams calendar icon will not be visible for a while after you sign up.
It will take a few hours to a day for it to become visible, so please wait.
If you are using web app, please try refreshing the page.
If you are using desktop app, please try restarting the app.
If the “Calendar” is not displayed, it does not affect your live viewing.
Please access the URL for attendees on the live announcement.

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When launching or signing in with the desktop app version of Teams, Word, Excel, etc. of EES benefits, “Sorry, there was a problem during signing in. AADTSTS7000112: Application…” is displayed. In that case, please try the following methods.

[Method]

1. Are you signed in with “@u” or “@un” (signed up) (instead of “@s”)?
2. Check the account information section of your PC for any other Microsoft accounts signed in (on Windows).
   [procedure]
   Close all currently open Microsoft-related apps.
   ↓
   Click Windows icon (bottom left of screen)
   ↓
   Settings (the gear icon)
   ↓
   Accounts
   ↓
   “Access work or school”
   ↓
   If there are accounts other than “@u” or “@un”, right-click them　and　”Disconnect” once.
   ↓
   Restart your PC
   ↓
   Sign in with an “@u” or “@un” account again

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If you are using the desktop app version of Office (Word, Excel, PowerPoint, etc.) obtained from EES benefits and you receive the message “Sorry, another account from your organization is already signed in on this computer.”, this is probably because you are already signed in to another Microsoft account on the PC.

Please try the following steps.

1. Check if you are logged out of other Microsoft accounts in Word, PowerPoint, etc.
   [procedure]
   Launch any of the Word, Excel and PowerPoint apps.
   ↓
   Sign out from all the apps from My Account (where your name is displayed) at the top of the screen.
   ↓
   Restart the app.
   ↓
   Sign in with the signed up EES benefit account (“@u” or “@un” e-mail address) when the sign-in screen appears again on startup.
2. Check the account information section of your PC for any other Microsoft accounts signed in (on Windows).
   [procedure]
   Close all currently open Microsoft-related apps.
   ↓
   Click Windows icon (bottom left of screen)
   ↓
   Settings (the gear icon)
   ↓
   Accounts
   ↓
   “Access work or school”
   ↓
   If there are accounts other than “@u” or “@un”, right-click them　and　”Disconnect” once.
   ↓
   Restart your PC
   ↓
   Sign in with an “@u” or “@un” account again

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Immediately after signing up for EES benefits, you may see the message “Office license contains Office desktop app is not currently assigned.”
If the message is displayed even after a while (about 1 day has passed) after signing up, or if you need to take immediate action, use the inquiry form (Select category “Microsoft Enrollment for Education Solutions (EES)”).

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Part-time lecturers, professors, associate professors, special professors, visiting professors, and adjunct researchers who wish to receive the @u.tsukuba.ac.jp email address should submit an application form below and attach a copy of an ID card issued by the university.

■ACCC System Account Application Form -PDF-

You need your @u .tsukuba.ac.jp email address in order to self-register the EES benefits to use MS Teams, etc.
If you want to join Teams or Streams for the university, you need to sign in with your @u. tsukuba.ac.jp email address that you have signed up for ESS.

Permalink.

Please check the following：

• If you set up mail forwarding, check the destination mailbox and the forwarding settings are correct.
• Check your spam folder.
• If you are using Outlook, check the “Other” tab next to the “Focused” tab.

If you do not receive the code after checking these factors, there may have been a problem in Microsoft system when you signed up. Please sign up again the next day.
Please note that if you repeatedly click the resend confirmation code button, the system may lock for 24 hours. If so, please leave it for more than a day and try to sign up again.

Permalink.

MS-Teams calendar icon will not be visible for a while after you sign up.
It will take a few hours to a day for it to become visible, so please wait.
If you are using web app, please try refreshing the page.
If you are using desktop app, please try restarting the app.
If the “Calendar” is not displayed, it does not affect your live viewing.
Please access the URL for attendees on the live announcement.

Permalink.

When launching or signing in with the desktop app version of Teams, Word, Excel, etc. of EES benefits, “Sorry, there was a problem during signing in. AADTSTS7000112: Application…” is displayed. In that case, please try the following methods.

[Method]

1. Are you signed in with “@u” or “@un” (signed up) (instead of “@s”)?
2. Check the account information section of your PC for any other Microsoft accounts signed in (on Windows).
   [procedure]
   Close all currently open Microsoft-related apps.
   ↓
   Click Windows icon (bottom left of screen)
   ↓
   Settings (the gear icon)
   ↓
   Accounts
   ↓
   “Access work or school”
   ↓
   If there are accounts other than “@u” or “@un”, right-click them　and　”Disconnect” once.
   ↓
   Restart your PC
   ↓
   Sign in with an “@u” or “@un” account again

Permalink.

If you are using the desktop app version of Office (Word, Excel, PowerPoint, etc.) obtained from EES benefits and you receive the message “Sorry, another account from your organization is already signed in on this computer.”, this is probably because you are already signed in to another Microsoft account on the PC.

Please try the following steps.

1. Check if you are logged out of other Microsoft accounts in Word, PowerPoint, etc.
   [procedure]
   Launch any of the Word, Excel and PowerPoint apps.
   ↓
   Sign out from all the apps from My Account (where your name is displayed) at the top of the screen.
   ↓
   Restart the app.
   ↓
   Sign in with the signed up EES benefit account (“@u” or “@un” e-mail address) when the sign-in screen appears again on startup.
2. Check the account information section of your PC for any other Microsoft accounts signed in (on Windows).
   [procedure]
   Close all currently open Microsoft-related apps.
   ↓
   Click Windows icon (bottom left of screen)
   ↓
   Settings (the gear icon)
   ↓
   Accounts
   ↓
   “Access work or school”
   ↓
   If there are accounts other than “@u” or “@un”, right-click them　and　”Disconnect” once.
   ↓
   Restart your PC
   ↓
   Sign in with an “@u” or “@un” account again

Permalink.

Immediately after signing up for EES benefits, you may see the message “Office license contains Office desktop app is not currently assigned.”
If the message is displayed even after a while (about 1 day has passed) after signing up, or if you need to take immediate action, use the inquiry form (Select category “Microsoft Enrollment for Education Solutions (EES)”).

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If you do not remember the password, come to the following offices in person bringing your student ID or Staff ID for reissuing the password.
It will be a set of easy procedure. No password will be reissued to the person who does not have Student ID, Staff ID or substitutions.

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The @un email address is managed and operated by the Division of Information Infrastructure Management, Department of Academic Information.
Please contact sk.johositu[at mark]un.tsukuba.ac.jp for inquiries.

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Application of the Windows 10 feature update program may cause problems such as not functioning of the application such as VirusBuster.
If you want to revert to the previous version after applying the feature update program, refer to the following.

Recovery options in Windows 10 -“Go back to your previous version of Windows”-[External site]

Please note that if the alert “Your PC has been upgraded more than 10 days ago and this option is not available” is displayed, or if the button “Revert to the previous version of Windows 10” is not displayed, You can not revert to the previous version.

Please do it at own risk. Academic Computing & Communications Center can not provide individual support.

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