FAQ

Modified:2016-04-22

Some information about our services can be found in the following page:

Documents published by ACCC


 

Service

Office hours of Academic Computing and Communication Center

Office hours of the center are 9:00 – 12:00, 13:15-17:00 weekdays only.
Inquiry received after office hours above will be attended on the next business day.

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software lisence

Can part-time faculty obtain an @u email address?

Part-time lecturers, professors, associate professors, special professors, visiting professors, and adjunct researchers who wish to receive the @u.tsukuba.ac.jp email address should submit an application form below and attach a copy of an ID card issued by the university.

ACCC System Account Application Form -PDF-

You need your @u .tsukuba.ac.jp email address in order to self-register the EES benefits to use MS Teams, etc.
If you want to join Teams or Streams for the university, you need to sign in with your @u. tsukuba.ac.jp email address that you have signed up for ESS.

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I didn’t receive a confirmation code for EES benefits

Please check the following:

  • If you set up mail forwarding, check the destination mailbox and the forwarding settings are correct.
  • Check your spam folder.
  • If you are using Outlook, check the “Other” tab next to the “Focused” tab.

If you do not receive the code after checking these factors, there may have been a problem in Microsoft system when you signed up. Please sign up again the next day.
Please note that if you repeatedly click the resend confirmation code button, the system may lock for 24 hours. If so, please leave it for more than a day and try to sign up again.

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“Calendar” icon in MS Teams does not appear

MS-Teams calendar icon will not be visible for a while after you sign up.
It will take a few hours to a day for it to become visible, so please wait.
If you are using web app, please try refreshing the page.
If you are using desktop app, please try restarting the app.
If the “Calendar” is not displayed, it does not affect your live viewing.
Please access the URL for attendees on the live announcement.

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EES

Can part-time faculty obtain an @u email address?

Part-time lecturers, professors, associate professors, special professors, visiting professors, and adjunct researchers who wish to receive the @u.tsukuba.ac.jp email address should submit an application form below and attach a copy of an ID card issued by the university.

ACCC System Account Application Form -PDF-

You need your @u .tsukuba.ac.jp email address in order to self-register the EES benefits to use MS Teams, etc.
If you want to join Teams or Streams for the university, you need to sign in with your @u. tsukuba.ac.jp email address that you have signed up for ESS.

Permalink.

I didn’t receive a confirmation code for EES benefits

Please check the following:

  • If you set up mail forwarding, check the destination mailbox and the forwarding settings are correct.
  • Check your spam folder.
  • If you are using Outlook, check the “Other” tab next to the “Focused” tab.

If you do not receive the code after checking these factors, there may have been a problem in Microsoft system when you signed up. Please sign up again the next day.
Please note that if you repeatedly click the resend confirmation code button, the system may lock for 24 hours. If so, please leave it for more than a day and try to sign up again.

Permalink.

“Calendar” icon in MS Teams does not appear

MS-Teams calendar icon will not be visible for a while after you sign up.
It will take a few hours to a day for it to become visible, so please wait.
If you are using web app, please try refreshing the page.
If you are using desktop app, please try restarting the app.
If the “Calendar” is not displayed, it does not affect your live viewing.
Please access the URL for attendees on the live announcement.

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Unified Authentication System

Do not know the password for the unified authentication system

If you do not remember the password, come to the following offices in person bringing your student ID or Staff ID for reissuing the password.
It will be a set of easy procedure. No password will be reissued to the person who does not have Student ID, Staff ID or substitutions.

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Others

How do I use my @un email address?

The @un email address is managed and operated by the Division of Information Infrastructure Management, Department of Academic Information.
Please contact sk.johositu[at mark]un.tsukuba.ac.jp for inquiries.

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I want to postpone the application of Windows 10 feature updates

Application of the Windows 10 feature update program may cause problems such as not functioning of the application such as VirusBuster.
The application of the feature update is done automatically by Windows Update, but you can postpone or pause the application of the update by setting. Please refer to the following.

Defer feature updates in Windows 10[External site]
Manage updates in Windows 10[External site]

We recommend the following settings for postponement:

  • Branch preparation level for deciding when to install feature updates: Semi-annual channel
  • Allowable days for postponement of feature updates: 180
  • Allowable days for postponement of quality updates: 0

Please do it at own risk. Academic Computing & Communications Center can not provide individual support.

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I want to revert to the previous version after applying the Windows 10 feature update

Application of the Windows 10 feature update program may cause problems such as not functioning of the application such as VirusBuster.
If you want to revert to the previous version after applying the feature update program, refer to the following.

Recovery options in Windows 10 -“Go back to your previous version of Windows”-[External site]

Please note that if the alert “Your PC has been upgraded more than 10 days ago and this option is not available” is displayed, or if the button “Revert to the previous version of Windows 10” is not displayed, You can not revert to the previous version.

Please do it at own risk. Academic Computing & Communications Center can not provide individual support.

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