FAQ

Modified:2016-04-22

Some information about our services can be found in the following page:

Documents published by ACCC


 

Service

Office hours of Academic Computing and Communication Center

Office hours of the center are 9:00 – 12:00, 13:15-17:00 weekdays only.
Inquiry received after office hours above will be attended on the next business day.

Permalink.

View category→

software lisence

How can I participate as a guest on Teams for job searching, joint research, etc.?

If you want to participate on Teams as a guest for a job search or joint research, the procedure is as follows.

  1. If there is a participation URL, access it and participate
  2. If you need to register as a guest in advance, inform your @u (@un) account to the person in charge of the Teams who are hosting the event.

    * When you inform someone of your Teams account, teach them your @u address (not @s).
    You can participate as a guest account even with a @s address.
    However, if you are using Teams with your university account (@u), you will need to sign out first.
    If the @s is registered as your email contact for job searching or other activities, the organizer may register that address (@s address) as a guest.

We do not know about Teams outside of the university, please be aware of the above mentioned and contact the other party if you encounter any problems.

Permalink.

While installing a third-party application or plug-in software on Teams etc., ” Need admin approval ” is displayed

While installing a third-party application or plug-in software in various applications (Teams, OneDrive, etc.) in Microsoft 365 (EES benefits), ” Need admin approval ” is displayed.
Regarding the permission of third-party applications and plug-in software, we will not allow them for the time being because we do not have enough time to evaluate the safety of each application to see if there are any security issues.
We thank you for your understanding.

Permalink.

On the files posted or uploaded to Teams, OneDrive for Business, or SharePoint by those who graduated, completed, or retired

After graduation, completion of studies, or retirement, you will not be able to use the Microsoft 365 (EES benefit) anymore.
The old account of this service will be deleted about one month after graduation, completion, or retirement.

When you go on to graduate school, please use your new account.
(This is because when you go on to graduate school, you will be given a new student ID and the UTID-NAME (the part of your email address before the @) will change.)
<https://www.cc.tsukuba.ac.jp/wp_e/service/software-license/ees/tokuten/>

※Students enrolling after April 2021 do not need to sign up for themselves.
Registration (sign-up) to use Microsoft products will be done by the university administrator. (For more information, click here Procedure for preparation to sign in to Microsoft 365 and take online classes(PDF))

【Note】

Following operation are not available.

  • Continuing to use Teams with an old account
  • Merge of old and new accounts (alias settings)
  • Export of Teams data logs

Please refer to the following for the handling of data on Teams of the old account.
(This information is based on Microsoft’s response as of March 2021.)

  • Chat
    A chat that you conduct with one specific person by clicking on the ‘Chat’ icon in the Teams application is called a ‘Private Chat’.
    A chat with two or more people is called a ‘Group Chat’.
    If some of the users you have chatted with are deleted, their messages in the chat will not be deleted.
    For exchanged in one-to-one chat, you may not be able to access the user’s data after deleting the user account.
    Files posted to “Chat” will be stored in the “OneDrive for Business” of the user who uploaded the file.
    The default function of OneDrive for Business is to delete the OneDrive for Business disk space for a user if more than 30 days have passed since the user account was deleted.
    If you need a file uploaded by a user whose account has been permanently deleted on the left menu [Chat] of the Microsoft Teams application, you have to back up the file within 30 days of the user’s deletion.
  • Team
    Even someone’s account is permanently deleted, the posted files to “Team” are still stored on the SharePoint site and the members can access that data.
    You can also browse previous posts by being invited by the relevant team again on your new account.
    Files posted to “Team” will be stored on the SharePoint site associated with the team, and the items will be shared with team members.

Permalink.

Can part-time faculty obtain an @u email address?

Part-time lecturers, professors, associate professors, special professors, visiting professors, and adjunct researchers who wish to receive the @u.tsukuba.ac.jp email address should submit an application form below and attach a copy of an ID card issued by the university.

ACCC System Account Application Form -PDF-

You need your @u .tsukuba.ac.jp email address in order to self-register the EES benefits to use MS Teams, etc.
If you want to join Teams or Streams for the university, you need to sign in with your @u. tsukuba.ac.jp email address that you have signed up for ESS.

Permalink.

I didn’t receive a confirmation code for EES benefits

Please check the following:

  • If you set up mail forwarding, check the destination mailbox and the forwarding settings are correct.
  • Check your spam folder.
  • If you are using Outlook, check the “Other” tab next to the “Focused” tab.

If you do not receive the code after checking these factors, there may have been a problem in Microsoft system when you signed up. Please sign up again the next day.
Please note that if you repeatedly click the resend confirmation code button, the system may lock for 24 hours. If so, please leave it for more than a day and try to sign up again.

Permalink.

“Calendar” icon in MS Teams does not appear

MS-Teams calendar icon will not be visible for a while after you sign up.
It will take a few hours to a day for it to become visible, so please wait.
If you are using web app, please try refreshing the page.
If you are using desktop app, please try restarting the app.
If the “Calendar” is not displayed, it does not affect your live viewing.
Please access the URL for attendees on the live announcement.

Permalink.

Want to change my personal name used when my ID was signed-up to EES

Only superuser can do this. So please require it through the inquiry content column.
choosing the category “EES (including Microsoft 365, Teams, Stream, etc)”, and fill the following items.

■Please fill in the following in the inquiry title column

  • Request to change the registration name by EES privileges

■Please fill in the following in the inquiry content column

  • Name before change (current)
  • Name after change (separate first and last name)
    ※Both Romaji and Japanese characters (katakana, hiragana, kanji) are available.
    The name in Romaji should be connected with a half-width space between the first name and last name.
    For Japanese characters, do not put a space in the order of first name and last name.
  • Email account at the university (@u or @un)

Please note that it may take some time.

Permalink.

About changing the recording data storage destination of Teams meeting.

(Note: The following is the progress information)

In Microsoft Teams operated by the university, the recording data of Teams meetings is currently saved in Microsoft Stream.
After August 16, 2021, we received a notification from the provider, that we will forcibly change the setting to save the recorded data of Teams meetings to OneDrive for Business and SharePoint regardless of the setting of our university.

At this time, we do not have accurate information on the impact of this change.
This change affects the free space in the destination. In addition, it is expected that the access authority of recorded data will be different from before.

Explanation of the circumstances of this case (Microsoft website):
Use OneDrive for Business and SharePoint or Stream for meeting recordings

Permalink.

An error occurs when starting the desktop application version of Teams, Word, Excel, etc. of EES benefits

When launching or signing in with the desktop app version of Teams, Word, Excel, etc. of EES benefits, “Sorry, there was a problem during signing in. AADTSTS7000112: Application…” is displayed. In that case, please try the following methods.

[Method]

  1. Are you signed in with “@u” or “@un” (signed up) (instead of “@s”)?
  2. Check the account information section of your PC for any other Microsoft accounts signed in (on Windows).
    [procedure]
    Close all currently open Microsoft-related apps.

    Click Windows icon (bottom left of screen)

    Settings (the gear icon)

    Accounts

    “Access work or school”

    If there are accounts other than “@u” or “@un”, right-click them and ”Disconnect” once.

    Restart your PC

    Sign in with an “@u” or “@un” account again

Permalink.

“Sorry, another account from your organization is already signed in on this computer” is displayed.

If you are using the desktop app version of Office (Word, Excel, PowerPoint, etc.) obtained from EES benefits and you receive the message “Sorry, another account from your organization is already signed in on this computer.”, this is probably because you are already signed in to another Microsoft account on the PC.

Please try the following steps.

  1. Check if you are logged out of other Microsoft accounts in Word, PowerPoint, etc.
    [procedure]
    Launch any of the Word, Excel and PowerPoint apps.

    Sign out from all the apps from My Account (where your name is displayed) at the top of the screen.

    Restart the app.

    Sign in with the signed up EES benefit account (“@u” or “@un” e-mail address) when the sign-in screen appears again on startup.
  2. Check the account information section of your PC for any other Microsoft accounts signed in (on Windows).
    [procedure]
    Close all currently open Microsoft-related apps.

    Click Windows icon (bottom left of screen)

    Settings (the gear icon)

    Accounts

    “Access work or school”

    If there are accounts other than “@u” or “@un”, right-click them and ”Disconnect” once.

    Restart your PC

    Sign in with an “@u” or “@un” account again

Permalink.

“The Office license contains the Office desktop app is not currently assigned.” is displayed.

Immediately after signing up for EES benefits, you may see the message “Office license contains Office desktop app is not currently assigned.”
If the message is displayed even after a while (about 1 day has passed) after signing up, or if you need to take immediate action, use the inquiry form (Select category “Microsoft Enrollment for Education Solutions (EES)”).

Permalink.

View category→

EES

How can I participate as a guest on Teams for job searching, joint research, etc.?

If you want to participate on Teams as a guest for a job search or joint research, the procedure is as follows.

  1. If there is a participation URL, access it and participate
  2. If you need to register as a guest in advance, inform your @u (@un) account to the person in charge of the Teams who are hosting the event.

    * When you inform someone of your Teams account, teach them your @u address (not @s).
    You can participate as a guest account even with a @s address.
    However, if you are using Teams with your university account (@u), you will need to sign out first.
    If the @s is registered as your email contact for job searching or other activities, the organizer may register that address (@s address) as a guest.

We do not know about Teams outside of the university, please be aware of the above mentioned and contact the other party if you encounter any problems.

Permalink.

While installing a third-party application or plug-in software on Teams etc., ” Need admin approval ” is displayed

While installing a third-party application or plug-in software in various applications (Teams, OneDrive, etc.) in Microsoft 365 (EES benefits), ” Need admin approval ” is displayed.
Regarding the permission of third-party applications and plug-in software, we will not allow them for the time being because we do not have enough time to evaluate the safety of each application to see if there are any security issues.
We thank you for your understanding.

Permalink.

On the files posted or uploaded to Teams, OneDrive for Business, or SharePoint by those who graduated, completed, or retired

After graduation, completion of studies, or retirement, you will not be able to use the Microsoft 365 (EES benefit) anymore.
The old account of this service will be deleted about one month after graduation, completion, or retirement.

When you go on to graduate school, please use your new account.
(This is because when you go on to graduate school, you will be given a new student ID and the UTID-NAME (the part of your email address before the @) will change.)
<https://www.cc.tsukuba.ac.jp/wp_e/service/software-license/ees/tokuten/>

※Students enrolling after April 2021 do not need to sign up for themselves.
Registration (sign-up) to use Microsoft products will be done by the university administrator. (For more information, click here Procedure for preparation to sign in to Microsoft 365 and take online classes(PDF))

【Note】

Following operation are not available.

  • Continuing to use Teams with an old account
  • Merge of old and new accounts (alias settings)
  • Export of Teams data logs

Please refer to the following for the handling of data on Teams of the old account.
(This information is based on Microsoft’s response as of March 2021.)

  • Chat
    A chat that you conduct with one specific person by clicking on the ‘Chat’ icon in the Teams application is called a ‘Private Chat’.
    A chat with two or more people is called a ‘Group Chat’.
    If some of the users you have chatted with are deleted, their messages in the chat will not be deleted.
    For exchanged in one-to-one chat, you may not be able to access the user’s data after deleting the user account.
    Files posted to “Chat” will be stored in the “OneDrive for Business” of the user who uploaded the file.
    The default function of OneDrive for Business is to delete the OneDrive for Business disk space for a user if more than 30 days have passed since the user account was deleted.
    If you need a file uploaded by a user whose account has been permanently deleted on the left menu [Chat] of the Microsoft Teams application, you have to back up the file within 30 days of the user’s deletion.
  • Team
    Even someone’s account is permanently deleted, the posted files to “Team” are still stored on the SharePoint site and the members can access that data.
    You can also browse previous posts by being invited by the relevant team again on your new account.
    Files posted to “Team” will be stored on the SharePoint site associated with the team, and the items will be shared with team members.

Permalink.

Can part-time faculty obtain an @u email address?

Part-time lecturers, professors, associate professors, special professors, visiting professors, and adjunct researchers who wish to receive the @u.tsukuba.ac.jp email address should submit an application form below and attach a copy of an ID card issued by the university.

ACCC System Account Application Form -PDF-

You need your @u .tsukuba.ac.jp email address in order to self-register the EES benefits to use MS Teams, etc.
If you want to join Teams or Streams for the university, you need to sign in with your @u. tsukuba.ac.jp email address that you have signed up for ESS.

Permalink.

I didn’t receive a confirmation code for EES benefits

Please check the following:

  • If you set up mail forwarding, check the destination mailbox and the forwarding settings are correct.
  • Check your spam folder.
  • If you are using Outlook, check the “Other” tab next to the “Focused” tab.

If you do not receive the code after checking these factors, there may have been a problem in Microsoft system when you signed up. Please sign up again the next day.
Please note that if you repeatedly click the resend confirmation code button, the system may lock for 24 hours. If so, please leave it for more than a day and try to sign up again.

Permalink.

“Calendar” icon in MS Teams does not appear

MS-Teams calendar icon will not be visible for a while after you sign up.
It will take a few hours to a day for it to become visible, so please wait.
If you are using web app, please try refreshing the page.
If you are using desktop app, please try restarting the app.
If the “Calendar” is not displayed, it does not affect your live viewing.
Please access the URL for attendees on the live announcement.

Permalink.

Want to change my personal name used when my ID was signed-up to EES

Only superuser can do this. So please require it through the inquiry content column.
choosing the category “EES (including Microsoft 365, Teams, Stream, etc)”, and fill the following items.

■Please fill in the following in the inquiry title column

  • Request to change the registration name by EES privileges

■Please fill in the following in the inquiry content column

  • Name before change (current)
  • Name after change (separate first and last name)
    ※Both Romaji and Japanese characters (katakana, hiragana, kanji) are available.
    The name in Romaji should be connected with a half-width space between the first name and last name.
    For Japanese characters, do not put a space in the order of first name and last name.
  • Email account at the university (@u or @un)

Please note that it may take some time.

Permalink.

About changing the recording data storage destination of Teams meeting.

(Note: The following is the progress information)

In Microsoft Teams operated by the university, the recording data of Teams meetings is currently saved in Microsoft Stream.
After August 16, 2021, we received a notification from the provider, that we will forcibly change the setting to save the recorded data of Teams meetings to OneDrive for Business and SharePoint regardless of the setting of our university.

At this time, we do not have accurate information on the impact of this change.
This change affects the free space in the destination. In addition, it is expected that the access authority of recorded data will be different from before.

Explanation of the circumstances of this case (Microsoft website):
Use OneDrive for Business and SharePoint or Stream for meeting recordings

Permalink.

An error occurs when starting the desktop application version of Teams, Word, Excel, etc. of EES benefits

When launching or signing in with the desktop app version of Teams, Word, Excel, etc. of EES benefits, “Sorry, there was a problem during signing in. AADTSTS7000112: Application…” is displayed. In that case, please try the following methods.

[Method]

  1. Are you signed in with “@u” or “@un” (signed up) (instead of “@s”)?
  2. Check the account information section of your PC for any other Microsoft accounts signed in (on Windows).
    [procedure]
    Close all currently open Microsoft-related apps.

    Click Windows icon (bottom left of screen)

    Settings (the gear icon)

    Accounts

    “Access work or school”

    If there are accounts other than “@u” or “@un”, right-click them and ”Disconnect” once.

    Restart your PC

    Sign in with an “@u” or “@un” account again

Permalink.

“Sorry, another account from your organization is already signed in on this computer” is displayed.

If you are using the desktop app version of Office (Word, Excel, PowerPoint, etc.) obtained from EES benefits and you receive the message “Sorry, another account from your organization is already signed in on this computer.”, this is probably because you are already signed in to another Microsoft account on the PC.

Please try the following steps.

  1. Check if you are logged out of other Microsoft accounts in Word, PowerPoint, etc.
    [procedure]
    Launch any of the Word, Excel and PowerPoint apps.

    Sign out from all the apps from My Account (where your name is displayed) at the top of the screen.

    Restart the app.

    Sign in with the signed up EES benefit account (“@u” or “@un” e-mail address) when the sign-in screen appears again on startup.
  2. Check the account information section of your PC for any other Microsoft accounts signed in (on Windows).
    [procedure]
    Close all currently open Microsoft-related apps.

    Click Windows icon (bottom left of screen)

    Settings (the gear icon)

    Accounts

    “Access work or school”

    If there are accounts other than “@u” or “@un”, right-click them and ”Disconnect” once.

    Restart your PC

    Sign in with an “@u” or “@un” account again

Permalink.

“The Office license contains the Office desktop app is not currently assigned.” is displayed.

Immediately after signing up for EES benefits, you may see the message “Office license contains Office desktop app is not currently assigned.”
If the message is displayed even after a while (about 1 day has passed) after signing up, or if you need to take immediate action, use the inquiry form (Select category “Microsoft Enrollment for Education Solutions (EES)”).

Permalink.

View category→

Unified Authentication System

Do not know the password for the unified authentication system

If you do not remember the password, come to the following offices in person bringing your student ID or Staff ID for reissuing the password.
It will be a set of easy procedure. No password will be reissued to the person who does not have Student ID, Staff ID or substitutions.

Permalink.

View category→

Others

How do I use my @un email address?

The @un email address is managed and operated by the Division of Information Infrastructure Management, Department of Academic Information.
Please contact sk.johositu[at mark]un.tsukuba.ac.jp for inquiries.

Permalink.

I want to revert to the previous version after applying the Windows 10 feature update

Application of the Windows 10 feature update program may cause problems such as not functioning of the application such as VirusBuster.
If you want to revert to the previous version after applying the feature update program, refer to the following.

Recovery options in Windows 10 -“Go back to your previous version of Windows”-[External site]

Please note that if the alert “Your PC has been upgraded more than 10 days ago and this option is not available” is displayed, or if the button “Revert to the previous version of Windows 10” is not displayed, You can not revert to the previous version.

Please do it at own risk. Academic Computing & Communications Center can not provide individual support.

Permalink.

View category→