FAQ

Modified:2016-04-22

Some information about our services can be found in the following page:

Documents published by ACCC


 

Service

Office hours of Academic Computing and Communication Center

Office hours of the center are 9:00 – 12:00, 13:15-17:00 weekdays only.
Inquiry received after office hours above will be attended on the next business day.

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View category→

software lisence

Counting when using virtualization.

Regarding virtualization at the client OS, up to four virtual OSEs are allowed per license per terms of the Software Assurance (SA) privilege.

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EES activation is unsuccessful.

Please see “If authentication fails“.
If you are off-campus, please use the VPN service to create an on-campus network environment.

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How are CALs counted?

A Client Access License (CAL) is a license necessary for accessing a certain Microsoft server.
※Eligible users of the EES contract are granted the following types of CALs:

  • Windows Server CAL
  • Exchange Server Standard CAL
  • SharePoint Server Standard CAL
  • Skype for Business Server Standard CAL (former Lync Server CAL)
  • System Center Configuration Manager CML

NOTES:
For “Remote Desktop Access to Windows Server (RDS CAL)”, see eesq22.
Other licenses not listed here (such as the Exeternal Connector License) are not included in the EES contract.
CALs that are not included in the EES contract should be purchased by your organization, and you may be able to purchase CALs at a slightly lower price by informing the vendor that the University has an EES contract.

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Outlook 2019 requires to input password formultiple times.

When you try to use Outlook 2019, which is included in Office 2019 with @un.tsukuba.ac.jp mail account, you may be asked for your password for multiple times.
Please refer to the following and take corrective action.
Outlook 2019、Outlook365でパスワード入力を何度も求められる(教職員専用サイト)(in japanese)
Alternatively, use Outlook 2016, which is included in Office 2016. (You may be able to avoid this by repeating the password input 10 times or more.)

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Is there RDS (Remote Desktop Services) here?

Our university has an RDS license.
You can set up a Windows Server on campus and take advantage of it if you need an RDS license (when you need remote desktop access).
This license expires in March 2022.

Precautions:
This license is for the faculty and staff of this university. A separate license is required for access by students and people outside the university.

Remarks:
This license can be applied to the access of the management company when the management work is outsourced to an off-campus company.

Reference URL:
※ This may help you understand easily.
http://jpn.nec.com/windowsserver/2016/license.html (in japanese)

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How do I use EES products off-campus?

The VPN service provided by the Academic Computing and Communications Center allows you to connect to the license server from an off-campus (provider, etc.) network.

If you only use Office, please consider Office 365 of EES benefit. Office 365 activation can be activated by using it in an online environment both on-campus and off-campus. Please see Microsoft Office (for private use).

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How can I use EES products in an environment where I cannot connect to the Internet?

Please contact us as we may allow changes to the MAK method, which does not require regular activation.
(For example, when a long-term off-campus business trip of 150 days or more is expected)

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Outlook does not receive @u (@un) email.

(For students) Are you signed in to Microsoft 365 with the @u account when you should be using the @s account?
(For staff) Are you using Microsoft 365 when you should be using Active!mail of the Zengaku Computer System for the @u account and the GWO system for the @un account?

“Outlook for the Web (outlook.office365.com) signed in with a Microsoft account for EES benefits will not be able to receive email from outside of Microsoft 365.

See below for details.
About Using of Outlook on EES benefits for students’ @s, @u address email
About Using of Outlook on EES benefits for staff members’ @u, @un address email

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EES benefits show an error “You currently have not been assigned an Office license…”

When trying to download and install Office apps using EES benefits,

“You currently have not been assigned an Office license that includes the Office desktop apps. Contact your admin for more information about how to get Office for your organization.”

If the message is displayed and you cannot install, please check the following.

I want to check if I have signed up for Microsoft 365

To check for yourself whether the “Sign up to Microsoft 365” required for watching Stream videos etc. is done correctly, please try signing in from https://www.office.com/.
If you have signed up, you can also sign in.

Also, if a user who has already signed up tries to sign up again, a message such as “This account has already been registered” will be displayed, so you can confirm that you have signed up with this method as well.

The following is an example of the home screen after signing in.
[For students (@s.tsukuba.ac.jp)]
#Theme is left at its default setting.

[For faculty, staff, and students (@u.tsukuba.ac.jp and @un.tsukuba.ac.jp)]
#Theme is customized.

If you receive a message such as “This account has already been registered” and cannot sign up for an account that you do not remember signing up for, please go to Inquiry Form, select “EES(including Microsoft 365, Teams, Stream, etc.)” as the inquiry type and send us your inquiry.

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Want to hold an online event.

In Microsoft Teams, “Webinar” is now another choice besides “Meeting” and “Live Event”.

Get started with Teams webinars

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How can I participate as a guest on Teams for job searching, joint research, etc.?

If you want to participate on Teams as a guest for a job search or joint research, the procedure is as follows.

  1. If there is a participation URL, access it and participate
  2. If you need to register as a guest in advance, inform your @u (@un) account to the person in charge of the Teams who are hosting the event.

    * When you inform someone of your Teams account, teach them your @u address (not @s).
    You can participate as a guest account even with a @s address.
    However, if you are using Teams with your university account (@u), you will need to sign out first.
    If the @s is registered as your email contact for job searching or other activities, the organizer may register that address (@s address) as a guest.

We do not know about Teams outside of the university, please be aware of the above mentioned and contact the other party if you encounter any problems.

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While installing a third-party application or plug-in software on Teams etc., ” Need admin approval ” is displayed

While installing a third-party application or plug-in software in various applications (Teams, OneDrive, etc.) in Microsoft 365 (EES benefits), ” Need admin approval ” is displayed.
Regarding the permission of third-party applications and plug-in software, we will not allow them for the time being because we do not have enough time to evaluate the safety of each application to see if there are any security issues.
We thank you for your understanding.

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On the files posted or uploaded to Teams, OneDrive for Business, or SharePoint by those who graduated, completed, or retired

After graduation, completion of studies, or retirement, you will not be able to use the Microsoft 365 (EES benefit) anymore.
The old account of this service will be deleted about one month after graduation, completion, or retirement.

When you go on to graduate school, please use your new account.
(This is because when you go on to graduate school, you will be given a new student ID and the UTID-NAME (the part of your email address before the @) will change.)
<https://www.cc.tsukuba.ac.jp/wp_e/service/software-license/ees/tokuten/>

※Students enrolling after April 2021 do not need to sign up for themselves.
Registration (sign-up) to use Microsoft products will be done by the university administrator. (For more information, click here Procedure for preparation to sign in to Microsoft 365 and take online classes(PDF))

【Note】

Following operation are not available.

  • Continuing to use Teams with an old account
  • Merge of old and new accounts (alias settings)
  • Export of Teams data logs

Please refer to the following for the handling of data on Teams of the old account.
(This information is based on Microsoft’s response as of March 2021.)

  • Chat
    A chat that you conduct with one specific person by clicking on the ‘Chat’ icon in the Teams application is called a ‘Private Chat’.
    A chat with two or more people is called a ‘Group Chat’.
    If some of the users you have chatted with are deleted, their messages in the chat will not be deleted.
    For exchanged in one-to-one chat, you may not be able to access the user’s data after deleting the user account.
    Files posted to “Chat” will be stored in the “OneDrive for Business” of the user who uploaded the file.
    The default function of OneDrive for Business is to delete the OneDrive for Business disk space for a user if more than 30 days have passed since the user account was deleted.
    If you need a file uploaded by a user whose account has been permanently deleted on the left menu [Chat] of the Microsoft Teams application, you have to back up the file within 30 days of the user’s deletion.
  • Team
    Even someone’s account is permanently deleted, the posted files to “Team” are still stored on the SharePoint site and the members can access that data.
    You can also browse previous posts by being invited by the relevant team again on your new account.
    Files posted to “Team” will be stored on the SharePoint site associated with the team, and the items will be shared with team members.

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Can part-time faculty obtain an @u email address?

Part-time lecturers, professors, associate professors, special professors, visiting professors, and adjunct researchers who wish to receive the @u.tsukuba.ac.jp email address should submit an application form below and attach a copy of an ID card issued by the university.

ACCC System Account Application Form -PDF-

You need your @u .tsukuba.ac.jp email address in order to self-register the EES benefits to use MS Teams, etc.
If you want to join Teams or Streams for the university, you need to sign in with your @u. tsukuba.ac.jp email address that you have signed up for ESS.

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I didn’t receive a confirmation code for EES benefits

Please check the following:

  • If you set up mail forwarding, check the destination mailbox and the forwarding settings are correct.
  • Check your spam folder.
  • If you are using Outlook, check the “Other” tab next to the “Focused” tab.

If you do not receive the code after checking these factors, there may have been a problem in Microsoft system when you signed up. Please sign up again the next day.
Please note that if you repeatedly click the resend confirmation code button, the system may lock for 24 hours. If so, please leave it for more than a day and try to sign up again.

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“Calendar” icon in MS Teams does not appear

MS-Teams calendar icon will not be visible for a while after you sign up.
It will take a few hours to a day for it to become visible, so please wait.
If you are using web app, please try refreshing the page.
If you are using desktop app, please try restarting the app.
If the “Calendar” is not displayed, it does not affect your live viewing.
Please access the URL for attendees on the live announcement.

Permalink.

Want to change my personal name used when my ID was signed-up to EES

Only superuser can do this. So please require it through the inquiry content column.
choosing the category “EES (including Microsoft 365, Teams, Stream, etc)”, and fill the following items.

■Please fill in the following in the inquiry title column

  • Request to change the registration name by EES privileges

■Please fill in the following in the inquiry content column

  • Name before change (current)
  • Name after change (separate first and last name)
    ※Both Romaji and Japanese characters (katakana, hiragana, kanji) are available.
    The name in Romaji should be connected with a half-width space between the first name and last name.
    For Japanese characters, do not put a space in the order of first name and last name.
  • Email account at the university (@u or @un)

Please note that it may take some time.

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An error occurs when starting the desktop application version of Teams, Word, Excel, etc. of EES benefits

When launching or signing in with the desktop app version of Teams, Word, Excel, etc. of EES benefits, “Sorry, there was a problem during signing in. AADTSTS7000112: Application…” is displayed. In that case, please try the following methods.

[Method]

  1. Are you signed in with “@u” or “@un” (signed up) (instead of “@s”)?
  2. Check the account information section of your PC for any other Microsoft accounts signed in (on Windows).
    [procedure]
    Close all currently open Microsoft-related apps.

    Click Windows icon (bottom left of screen)

    Settings (the gear icon)

    Accounts

    “Access work or school”

    If there are accounts other than “@u” or “@un”, right-click them and ”Disconnect” once.

    Restart your PC

    Sign in with an “@u” or “@un” account again

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“Sorry, another account from your organization is already signed in on this computer” is displayed.

If you are using the desktop app version of Office (Word, Excel, PowerPoint, etc.) obtained from EES benefits and you receive the message “Sorry, another account from your organization is already signed in on this computer.”, this is probably because you are already signed in to another Microsoft account on the PC.

Please try the following steps.

  1. Check if you are logged out of other Microsoft accounts in Word, PowerPoint, etc.
    [procedure]
    Launch any of the Word, Excel and PowerPoint apps.

    Sign out from all the apps from My Account (where your name is displayed) at the top of the screen.

    Restart the app.

    Sign in with the signed up EES benefit account (“@u” or “@un” e-mail address) when the sign-in screen appears again on startup.
  2. Check the account information section of your PC for any other Microsoft accounts signed in (on Windows).
    [procedure]
    Close all currently open Microsoft-related apps.

    Click Windows icon (bottom left of screen)

    Settings (the gear icon)

    Accounts

    “Access work or school”

    If there are accounts other than “@u” or “@un”, right-click them and ”Disconnect” once.

    Restart your PC

    Sign in with an “@u” or “@un” account again

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“The Office license contains the Office desktop app is not currently assigned.” is displayed.

Immediately after signing up for EES benefits, you may see the message “Office license contains Office desktop app is not currently assigned.”
If the message is displayed even after a while (about 1 day has passed) after signing up, or if you need to take immediate action, use the inquiry form (Select category “Microsoft Enrollment for Education Solutions (EES)”).

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I tried to use MS Teams, Office app, OneDrive for Business, etc. of EES benefits, but an error occurred.

Microsoft Office (EES benefit: personal use) self-signup (registration work by yourself) is required to use cloud services such as Teams, Stream, OneDrive for Business, and personal use of Office apps. First, check the following points.

  • Have you signed up for EES benefits using your @u or @un address?
  • Is the email address displayed in My Account > Personal Information @u or @un?

    • If you were signed in with another Microsoft account, such as @s, sign out, close your browser, and try again.

In addition, please refer to the following information.

Zengaku Computer System: About @s address and @u address
Frequently Asked Questions: “Calendar” icon in MS Teams does not appear
Frequently Asked Questions: In Microsoft 365, an error “Your IT department has turned off signup for …” appears.

If the problem persists, please refer to the Frequently Asked Questions for other frequently asked questions about EES Benefits.

If that doesn’t help,
With a screenshot of the screen showing the error
Please contact us at ms-inquiry[at]cc.tsukuba.ac.jp.

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In Microsoft 365, an error “Your IT department has turned off signup for …” appears.

When trying to use Microsoft 365 etc. of EES benefits,

Your IT department has turned off signup for (…). Contact them to complete signup.

If the error is displayed, please check the following.

Reference:
Online class guidance

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I cannot start Office when skipping sign-in.

Office for Mac also requires the installation of “Serializer”. You can skip it if you have the serializer installed.

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I cannot start Office when skipping sign-in.

Office for Mac also requires the installation of “Serializer”. You can skip it if you have the serializer installed.

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What is the “upgrade version”?

This means that the OS can be upgraded (changed to a higher version) only if it is already running a Windows OS.
If your PC already has a Windows OS when you buy it, you are eligible.
In the case of a Mac, the upgrade can be applied as an OS that runs on virtual environment software or boot camp that can run on a Mac.
Downgrading the OS is also possible, but not recommended.

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What is the difference between “new install” and ” upgrade install”?

A “new install” installs a new Windows OS.
In contrast, an “upgrade install” inherits the settings of the original Windows OS.

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Can I install the “upgrade version” to my self-built computer or computers without any OS?

You cannot install unless you have a license that you can upgrade from.

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What should I do if I do not have any OS to upgrade from?

You need to separately obtain an OS to upgrade from. The upgrade version can be used if you have a package license that allows installation of a new OS.

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View category→

EES

Counting when using virtualization.

Regarding virtualization at the client OS, up to four virtual OSEs are allowed per license per terms of the Software Assurance (SA) privilege.

Permalink.

EES activation is unsuccessful.

Please see “If authentication fails“.
If you are off-campus, please use the VPN service to create an on-campus network environment.

Permalink.

How are CALs counted?

A Client Access License (CAL) is a license necessary for accessing a certain Microsoft server.
※Eligible users of the EES contract are granted the following types of CALs:

  • Windows Server CAL
  • Exchange Server Standard CAL
  • SharePoint Server Standard CAL
  • Skype for Business Server Standard CAL (former Lync Server CAL)
  • System Center Configuration Manager CML

NOTES:
For “Remote Desktop Access to Windows Server (RDS CAL)”, see eesq22.
Other licenses not listed here (such as the Exeternal Connector License) are not included in the EES contract.
CALs that are not included in the EES contract should be purchased by your organization, and you may be able to purchase CALs at a slightly lower price by informing the vendor that the University has an EES contract.

Permalink.

Outlook 2019 requires to input password formultiple times.

When you try to use Outlook 2019, which is included in Office 2019 with @un.tsukuba.ac.jp mail account, you may be asked for your password for multiple times.
Please refer to the following and take corrective action.
Outlook 2019、Outlook365でパスワード入力を何度も求められる(教職員専用サイト)(in japanese)
Alternatively, use Outlook 2016, which is included in Office 2016. (You may be able to avoid this by repeating the password input 10 times or more.)

Permalink.

Is there RDS (Remote Desktop Services) here?

Our university has an RDS license.
You can set up a Windows Server on campus and take advantage of it if you need an RDS license (when you need remote desktop access).
This license expires in March 2022.

Precautions:
This license is for the faculty and staff of this university. A separate license is required for access by students and people outside the university.

Remarks:
This license can be applied to the access of the management company when the management work is outsourced to an off-campus company.

Reference URL:
※ This may help you understand easily.
http://jpn.nec.com/windowsserver/2016/license.html (in japanese)

Permalink.

How do I use EES products off-campus?

The VPN service provided by the Academic Computing and Communications Center allows you to connect to the license server from an off-campus (provider, etc.) network.

If you only use Office, please consider Office 365 of EES benefit. Office 365 activation can be activated by using it in an online environment both on-campus and off-campus. Please see Microsoft Office (for private use).

Permalink.

How can I use EES products in an environment where I cannot connect to the Internet?

Please contact us as we may allow changes to the MAK method, which does not require regular activation.
(For example, when a long-term off-campus business trip of 150 days or more is expected)

Permalink.

Outlook does not receive @u (@un) email.

(For students) Are you signed in to Microsoft 365 with the @u account when you should be using the @s account?
(For staff) Are you using Microsoft 365 when you should be using Active!mail of the Zengaku Computer System for the @u account and the GWO system for the @un account?

“Outlook for the Web (outlook.office365.com) signed in with a Microsoft account for EES benefits will not be able to receive email from outside of Microsoft 365.

See below for details.
About Using of Outlook on EES benefits for students’ @s, @u address email
About Using of Outlook on EES benefits for staff members’ @u, @un address email

Permalink.

EES benefits show an error “You currently have not been assigned an Office license…”

When trying to download and install Office apps using EES benefits,

“You currently have not been assigned an Office license that includes the Office desktop apps. Contact your admin for more information about how to get Office for your organization.”

If the message is displayed and you cannot install, please check the following.

I want to check if I have signed up for Microsoft 365

To check for yourself whether the “Sign up to Microsoft 365” required for watching Stream videos etc. is done correctly, please try signing in from https://www.office.com/.
If you have signed up, you can also sign in.

Also, if a user who has already signed up tries to sign up again, a message such as “This account has already been registered” will be displayed, so you can confirm that you have signed up with this method as well.

The following is an example of the home screen after signing in.
[For students (@s.tsukuba.ac.jp)]
#Theme is left at its default setting.

[For faculty, staff, and students (@u.tsukuba.ac.jp and @un.tsukuba.ac.jp)]
#Theme is customized.

If you receive a message such as “This account has already been registered” and cannot sign up for an account that you do not remember signing up for, please go to Inquiry Form, select “EES(including Microsoft 365, Teams, Stream, etc.)” as the inquiry type and send us your inquiry.

Permalink.

Want to hold an online event.

In Microsoft Teams, “Webinar” is now another choice besides “Meeting” and “Live Event”.

Get started with Teams webinars

Permalink.

How can I participate as a guest on Teams for job searching, joint research, etc.?

If you want to participate on Teams as a guest for a job search or joint research, the procedure is as follows.

  1. If there is a participation URL, access it and participate
  2. If you need to register as a guest in advance, inform your @u (@un) account to the person in charge of the Teams who are hosting the event.

    * When you inform someone of your Teams account, teach them your @u address (not @s).
    You can participate as a guest account even with a @s address.
    However, if you are using Teams with your university account (@u), you will need to sign out first.
    If the @s is registered as your email contact for job searching or other activities, the organizer may register that address (@s address) as a guest.

We do not know about Teams outside of the university, please be aware of the above mentioned and contact the other party if you encounter any problems.

Permalink.

While installing a third-party application or plug-in software on Teams etc., ” Need admin approval ” is displayed

While installing a third-party application or plug-in software in various applications (Teams, OneDrive, etc.) in Microsoft 365 (EES benefits), ” Need admin approval ” is displayed.
Regarding the permission of third-party applications and plug-in software, we will not allow them for the time being because we do not have enough time to evaluate the safety of each application to see if there are any security issues.
We thank you for your understanding.

Permalink.

On the files posted or uploaded to Teams, OneDrive for Business, or SharePoint by those who graduated, completed, or retired

After graduation, completion of studies, or retirement, you will not be able to use the Microsoft 365 (EES benefit) anymore.
The old account of this service will be deleted about one month after graduation, completion, or retirement.

When you go on to graduate school, please use your new account.
(This is because when you go on to graduate school, you will be given a new student ID and the UTID-NAME (the part of your email address before the @) will change.)
<https://www.cc.tsukuba.ac.jp/wp_e/service/software-license/ees/tokuten/>

※Students enrolling after April 2021 do not need to sign up for themselves.
Registration (sign-up) to use Microsoft products will be done by the university administrator. (For more information, click here Procedure for preparation to sign in to Microsoft 365 and take online classes(PDF))

【Note】

Following operation are not available.

  • Continuing to use Teams with an old account
  • Merge of old and new accounts (alias settings)
  • Export of Teams data logs

Please refer to the following for the handling of data on Teams of the old account.
(This information is based on Microsoft’s response as of March 2021.)

  • Chat
    A chat that you conduct with one specific person by clicking on the ‘Chat’ icon in the Teams application is called a ‘Private Chat’.
    A chat with two or more people is called a ‘Group Chat’.
    If some of the users you have chatted with are deleted, their messages in the chat will not be deleted.
    For exchanged in one-to-one chat, you may not be able to access the user’s data after deleting the user account.
    Files posted to “Chat” will be stored in the “OneDrive for Business” of the user who uploaded the file.
    The default function of OneDrive for Business is to delete the OneDrive for Business disk space for a user if more than 30 days have passed since the user account was deleted.
    If you need a file uploaded by a user whose account has been permanently deleted on the left menu [Chat] of the Microsoft Teams application, you have to back up the file within 30 days of the user’s deletion.
  • Team
    Even someone’s account is permanently deleted, the posted files to “Team” are still stored on the SharePoint site and the members can access that data.
    You can also browse previous posts by being invited by the relevant team again on your new account.
    Files posted to “Team” will be stored on the SharePoint site associated with the team, and the items will be shared with team members.

Permalink.

Can part-time faculty obtain an @u email address?

Part-time lecturers, professors, associate professors, special professors, visiting professors, and adjunct researchers who wish to receive the @u.tsukuba.ac.jp email address should submit an application form below and attach a copy of an ID card issued by the university.

ACCC System Account Application Form -PDF-

You need your @u .tsukuba.ac.jp email address in order to self-register the EES benefits to use MS Teams, etc.
If you want to join Teams or Streams for the university, you need to sign in with your @u. tsukuba.ac.jp email address that you have signed up for ESS.

Permalink.

I didn’t receive a confirmation code for EES benefits

Please check the following:

  • If you set up mail forwarding, check the destination mailbox and the forwarding settings are correct.
  • Check your spam folder.
  • If you are using Outlook, check the “Other” tab next to the “Focused” tab.

If you do not receive the code after checking these factors, there may have been a problem in Microsoft system when you signed up. Please sign up again the next day.
Please note that if you repeatedly click the resend confirmation code button, the system may lock for 24 hours. If so, please leave it for more than a day and try to sign up again.

Permalink.

“Calendar” icon in MS Teams does not appear

MS-Teams calendar icon will not be visible for a while after you sign up.
It will take a few hours to a day for it to become visible, so please wait.
If you are using web app, please try refreshing the page.
If you are using desktop app, please try restarting the app.
If the “Calendar” is not displayed, it does not affect your live viewing.
Please access the URL for attendees on the live announcement.

Permalink.

Want to change my personal name used when my ID was signed-up to EES

Only superuser can do this. So please require it through the inquiry content column.
choosing the category “EES (including Microsoft 365, Teams, Stream, etc)”, and fill the following items.

■Please fill in the following in the inquiry title column

  • Request to change the registration name by EES privileges

■Please fill in the following in the inquiry content column

  • Name before change (current)
  • Name after change (separate first and last name)
    ※Both Romaji and Japanese characters (katakana, hiragana, kanji) are available.
    The name in Romaji should be connected with a half-width space between the first name and last name.
    For Japanese characters, do not put a space in the order of first name and last name.
  • Email account at the university (@u or @un)

Please note that it may take some time.

Permalink.

An error occurs when starting the desktop application version of Teams, Word, Excel, etc. of EES benefits

When launching or signing in with the desktop app version of Teams, Word, Excel, etc. of EES benefits, “Sorry, there was a problem during signing in. AADTSTS7000112: Application…” is displayed. In that case, please try the following methods.

[Method]

  1. Are you signed in with “@u” or “@un” (signed up) (instead of “@s”)?
  2. Check the account information section of your PC for any other Microsoft accounts signed in (on Windows).
    [procedure]
    Close all currently open Microsoft-related apps.

    Click Windows icon (bottom left of screen)

    Settings (the gear icon)

    Accounts

    “Access work or school”

    If there are accounts other than “@u” or “@un”, right-click them and ”Disconnect” once.

    Restart your PC

    Sign in with an “@u” or “@un” account again

Permalink.

“Sorry, another account from your organization is already signed in on this computer” is displayed.

If you are using the desktop app version of Office (Word, Excel, PowerPoint, etc.) obtained from EES benefits and you receive the message “Sorry, another account from your organization is already signed in on this computer.”, this is probably because you are already signed in to another Microsoft account on the PC.

Please try the following steps.

  1. Check if you are logged out of other Microsoft accounts in Word, PowerPoint, etc.
    [procedure]
    Launch any of the Word, Excel and PowerPoint apps.

    Sign out from all the apps from My Account (where your name is displayed) at the top of the screen.

    Restart the app.

    Sign in with the signed up EES benefit account (“@u” or “@un” e-mail address) when the sign-in screen appears again on startup.
  2. Check the account information section of your PC for any other Microsoft accounts signed in (on Windows).
    [procedure]
    Close all currently open Microsoft-related apps.

    Click Windows icon (bottom left of screen)

    Settings (the gear icon)

    Accounts

    “Access work or school”

    If there are accounts other than “@u” or “@un”, right-click them and ”Disconnect” once.

    Restart your PC

    Sign in with an “@u” or “@un” account again

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“The Office license contains the Office desktop app is not currently assigned.” is displayed.

Immediately after signing up for EES benefits, you may see the message “Office license contains Office desktop app is not currently assigned.”
If the message is displayed even after a while (about 1 day has passed) after signing up, or if you need to take immediate action, use the inquiry form (Select category “Microsoft Enrollment for Education Solutions (EES)”).

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I tried to use MS Teams, Office app, OneDrive for Business, etc. of EES benefits, but an error occurred.

Microsoft Office (EES benefit: personal use) self-signup (registration work by yourself) is required to use cloud services such as Teams, Stream, OneDrive for Business, and personal use of Office apps. First, check the following points.

  • Have you signed up for EES benefits using your @u or @un address?
  • Is the email address displayed in My Account > Personal Information @u or @un?

    • If you were signed in with another Microsoft account, such as @s, sign out, close your browser, and try again.

In addition, please refer to the following information.

Zengaku Computer System: About @s address and @u address
Frequently Asked Questions: “Calendar” icon in MS Teams does not appear
Frequently Asked Questions: In Microsoft 365, an error “Your IT department has turned off signup for …” appears.

If the problem persists, please refer to the Frequently Asked Questions for other frequently asked questions about EES Benefits.

If that doesn’t help,
With a screenshot of the screen showing the error
Please contact us at ms-inquiry[at]cc.tsukuba.ac.jp.

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In Microsoft 365, an error “Your IT department has turned off signup for …” appears.

When trying to use Microsoft 365 etc. of EES benefits,

Your IT department has turned off signup for (…). Contact them to complete signup.

If the error is displayed, please check the following.

Reference:
Online class guidance

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I cannot start Office when skipping sign-in.

Office for Mac also requires the installation of “Serializer”. You can skip it if you have the serializer installed.

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I cannot start Office when skipping sign-in.

Office for Mac also requires the installation of “Serializer”. You can skip it if you have the serializer installed.

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What is the “upgrade version”?

This means that the OS can be upgraded (changed to a higher version) only if it is already running a Windows OS.
If your PC already has a Windows OS when you buy it, you are eligible.
In the case of a Mac, the upgrade can be applied as an OS that runs on virtual environment software or boot camp that can run on a Mac.
Downgrading the OS is also possible, but not recommended.

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What is the difference between “new install” and ” upgrade install”?

A “new install” installs a new Windows OS.
In contrast, an “upgrade install” inherits the settings of the original Windows OS.

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Can I install the “upgrade version” to my self-built computer or computers without any OS?

You cannot install unless you have a license that you can upgrade from.

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What should I do if I do not have any OS to upgrade from?

You need to separately obtain an OS to upgrade from. The upgrade version can be used if you have a package license that allows installation of a new OS.

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Unified Authentication System

Do not know the password for the unified authentication system

If you do not remember the password, come to the following offices in person bringing your student ID or Staff ID for reissuing the password.
It will be a set of easy procedure. No password will be reissued to the person who does not have Student ID, Staff ID or substitutions.

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Others

How do I use my @un email address?

The @un email address is managed and operated by the Division of Information Infrastructure Management, Department of Academic Information.
Please contact sk.johositu[at mark]un.tsukuba.ac.jp for inquiries.

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I want to revert to the previous version after applying the Windows 10 feature update

Application of the Windows 10 feature update program may cause problems such as not functioning of the application such as VirusBuster.
If you want to revert to the previous version after applying the feature update program, refer to the following.

Recovery options in Windows 10 -“Go back to your previous version of Windows”-[External site]

Please note that if the alert “Your PC has been upgraded more than 10 days ago and this option is not available” is displayed, or if the button “Revert to the previous version of Windows 10” is not displayed, You can not revert to the previous version.

Please do it at own risk. Academic Computing & Communications Center can not provide individual support.

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