EES benefits show an error “You currently have not been assigned an Office license…”


When trying to download and install Office apps using EES benefits,

“You currently have not been assigned an Office license that includes the Office desktop apps. Contact your admin for more information about how to get Office for your organization.”

If the message is displayed and you cannot install, please check the following.

  • Have you completed self-registration (self-signup) of EES benefits using @u or @un address?
  • Is the email address displayed in My Account> Personal Information @u or @un?
    • If you were signed in with another Microsoft account, such as @s, sign out, close your browser, and try again.
  • Open My Account> Apps & Devices and click the down arrow to the right of “Devices” to see which device you are using. Office can be installed on up to 5 PCs or Macs, 5 tablets, and 5 smartphones.
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