You cannot merge (alias) old and new Teams accounts.
For more information, please refer to “On the files posted or uploaded to Teams, OneDrive for Business, or SharePoint by those who graduated, completed or retired”.
EES
Is it possible to export Teams data logs?
You cannot export Teams data logs.
For more information, please refer to “On the files posted or uploaded to Teams, OneDrive for Business, or SharePoint by those who graduated, completed or retired”.
Change in the location where to store recordings of Teams meetings
For detail, please refer to
Change in the location where to store recordings of Teams meetings
and
Notes on the scope of file disclosure on Microsoft products (Teams, OneDrive, etc.)
about SharePoint and “public/private” Teams.
I tried to use MS Teams, Office app, OneDrive for Business, etc. of EES benefits, but an error occurred.
To use cloud services such as Teams, Stream, and OneDrive for Business, or to use Office apps for personal use, you must sign in with an @u or @un account, as stated in “Microsoft Products (for private use)“.
Please first check the following:
-
Is the email address displayed in “My Account > Personal Information” an @u or an @un one?
If you were signed in with another Microsoft account, such as @s, then sign out, close your browser, and try again.
In addition, please refer to the following information.
- Zengaku Computer System: About @s address and @u address
- Frequently Asked Questions: “Calendar” icon in MS Teams does not appear
If the issue still persists, please take a screenshot of the error screen and contact us via the EES / Microsoft 365 Inquiry Form.
I didn’t received the notification email from Teams or Stream.
Please refer to the following to set up your EES benefits Outlook so that you can read the messages you receive.
About Using of Outlook on EES benefits for students’ @s, @u address email
About Using of Outlook on EES benefits for staff members’ @u, @un address email
Is there any way to check if my license is active?
Please check “Check the status of License Authentication” for more details.
I cannot start Office when skipping sign-in.
Office for Mac also requires the installation of “Serializer”. You can skip it if you have the serializer installed.
When I start Word and Excel 2016 with ATOK of JUSTSYSTEMS, “Compile error in hidden module (Module1) ” appears.
See the JUSTSYSTEMS website. (in Japanese)
What is the difference between the “32-bit version” and the “64-bit version”?
See “Choose between the 64-bit or 32-bit version of Office” (link to Microsoft site).
What is the “upgrade version”?
This means that the OS can be upgraded (changed to a higher version) only if it is already running a Windows OS.
If your PC already has a Windows OS when you buy it, you are eligible.
In the case of a Mac, the upgrade can be applied as an OS that runs on virtual environment software or boot camp that can run on a Mac.
Downgrading the OS is also possible, but not recommended.