Immediately after signing up for EES benefits, you may see the message “Office license contains Office desktop app is not currently assigned.”
If the message is displayed even after a while (about 1 day has passed) after signing up, or if you need to take immediate action, use the inquiry form (Select category “Microsoft Enrollment for Education Solutions (EES)”).
EES - Account and Authentication
Want to change my personal name used when my ID was signed-up to EES
Only superuser can do this. So please require it through the inquiry content column.
choosing the category “EES (including Microsoft 365, Teams, Stream, etc)”, and fill the following items.
■Please fill in the following in the inquiry title column
- Request to change the registration name by EES privileges
■Please fill in the following in the inquiry content column
- Name before change (current)
- Name after change (separate first and last name)
※Both Romaji and Japanese characters (katakana, hiragana, kanji) are available.
The name in Romaji should be connected with a half-width space between the first name and last name.
For Japanese characters, do not put a space in the order of first name and last name. - Email account at the university (@u or @un)
Please note that it may take some time.
Is there any way to check if my license is active?
Please check “Check the status of License Authentication” for more details.
I cannot start Office when skipping sign-in.
Office for Mac also requires the installation of “Serializer”. You can skip it if you have the serializer installed.
EES activation is unsuccessful.
Please see “If authentication fails“.
If you are off-campus, please use the VPN service to create an on-campus network environment.
I received a notification requesting authentication of my Microsoft 365 license.
Please see “Check the status of License Authentication“.
If you are not activated, see “EES activation is unsuccessful.“.
EES benefits show an error “You currently have not been assigned an Office license…”
When trying to download and install Office apps using EES benefits,
“You currently have not been assigned an Office license that includes the Office desktop apps. Contact your admin for more information about how to get Office for your organization.”
If the message is displayed and you cannot install, please check the following.
- Have you completed self-registration (self-signup) of EES benefits using @u or @un address?
- Is the email address displayed in My Account> Personal Information @u or @un?
- If you were signed in with another Microsoft account, such as @s, sign out, close your browser, and try again.
- Open My Account> Apps & Devices and click the down arrow to the right of “Devices” to see which device you are using. Office can be installed on up to 5 PCs or Macs, 5 tablets, and 5 smartphones.