EES

I can’t watch Stream videos.

If you are unable to view videos on Stream, the solution depends on the cause. Please click on the link below according to your problem.

In some cases, using InPrivate (Edge) or Secret Window (Chrome) in your browser may solve the problem, or deleting cookies in your browser may work. However, this will also clear your login status to other sites.
Reference: How to delete cookies in Microsoft Edge

“Sign in to view this content.”

You may not be able to sign in to Microsoft365 with your @u.sukuba.ac.jp account.
Please check if you are able to sign in successfully with @u in your browser.
Please try other web browser applications as well, as other MS accounts may be interfering.
(For Windows users: If you are using Edge, use “Google Chrome” or “FireFox”, etc.)
(For Mac users: If you are using Safari, use “Google Chrome” or “FireFox”, etc.)

“Authenticated user does not have permission to access this resource.”
“This is not available – it seems that you are not authorized to watch this video.”

It is assumed that access is restricted on Stream and that the settings to allow access have not been properly configured.
Access to Stream is restricted in a way that allows access to group members, and registration to groups is done by the faculty member.
Immediately after course registration, there is a possibility that the group registration process is not completed in time, or even if it is completed, it may take some time for it to be reflected in the system.
If a faculty member has given you a URL to join a group, please use that URL to apply to join the group. It will take some time because you will not be registered to the group until the faculty member approves.
If there is no such indication, the faculty member will register you again based on the course roster. Therefore, please inform the faculty member that you cannot refer to the video.

“Video not found.”

It is thought that you are not able to sign in to Microsoft365 with the @u.sukuba.ac.jp account.
The solution is the same as below. Please refer to the following for the solution.
“Sign in to view this content”

When you cannot watch our university class videos as well as other videos.

This may be a Stream outage; check Microsoft’s outage information.

  1. Close all tabs and windows of the browser and launch it again.
  2. Click the “…” button in the upper right corner of the browser window, then click “Settings”.
  3. Click on “Privacy, Search and Services”, then “Clear browsing data”, then “Choose what to clear”.
  4. Select “Cookies and other site data” and click “Clear Now”.

If you don’t have access to Stream, as well as Teams or other Office tools, see below.
Frequently Asked Questions: I tried to use MS Teams, Office app, OneDrive for Business, etc. of EES benefits, but an error occurred.

MS Teams shows that “The calendar could not be loaded. Please try again”.

If MS Teams shows that “The calendar couldn’t be loaded. Please try again.”

▼ If you are using a web browser app
Refresh the page, sign in and out of your account, and try again.

▼ If you are using a desktop application
Please sign out of your account, restart the app, sign in again, and try again.

If that doesn’t help,
With a screenshot of the screen showing the error
Please contact us at ms-inquiry[at]cc.tsukuba.ac.jp.

What should I care about when creating a team on Microsoft Teams?

A team with the privacy set to “public” allows all the Univ. members to access your messages/files post/uploaded to it. To enhanced security, all public teams will be set to “private” by system administrator,　unless you name it end by “-public” to assert that it is “public” on purpose.

How will the treatment of team members on Teams who have graduated, completed, or retired?

Those who are no longer members of the University due to graduation, completion, retirement, etc. cannot use the University’s Microsoft 365 services.
The accounts are deleted after a certain period from graduation, completion, or retirement.
(The accounts of part-time employees who are rehired after their term of employment are also deleted after a certain period whenever they retire.)

When an account is deleted, it will be deleted from the teams it belonged to as well.　However, what it had post to these teams remain.

Therefore, the team owner needs to take the following actions.

【Notes】

  • If rehired
    • The account may be available if there is a short period before rehiring. (To find out if the account is available, please contact the center by themself using the contact form.)
    • Even a user who signs up for a new account with the same name and description as their previously deleted one is treated as a new user and needs to be added to the team again.
      (If “問題が発生しました(something wrong…)” and it fails to add the account to the teams it used to be member, please take a break before do it again.)
    • Due to the caching feature, some tools may keep the deleted usernames for a while.

※The above is based on Microsoft’s response as of November 2021.

【Others】

How to clear the cache of the Microsoft Teams client app?

You need to uninstall Teams and then process to clear the cache information. See below for details.
(Please conduct at your own risk.)

■ For Windows OS

Please sign out from the Microsoft Teams app before taking the following steps.

  1. Uninstall Microsoft Teams
    ※ The procedure starting with uninstallation is guided as the Microsoft’s recommended method.

    1. Right-click the Windows icon at the bottom-left corner of the screen and open [Apps & Features].
    2. Uninstall the following two products from the Apps & Features list.
      ・ Microsoft Teams
      ・ Teams Machine Wide Installer
      ※ Click the product name and [Uninstall]. Try one at a time.
      ※ If you cannot find Teams Machine Wide Installer, follow the steps below after removing Microsoft Teams.
  2. Clear the cache of Microsoft Teams
    1. Press and hold the Windows key, and then press the [R] key.
    2. When the [Run] dialog box appears, enter “%AppData%\Microsoft” in the [Open] field, and click [OK].
    3. Delete the [Teams] folder. ※ If you can’t, there may be some Office applications running such as Microsoft Teams, Outlook, Word, Excel, etc., which should all be quit.
    4. Similarly, press and hold the [R] key while holding down the Windows key, enter “%LocalAppData%\Microsoft” in the dialog box that appears, and click [OK].
    5. Delete the [Teams] folder.
    6. Reboot the PC.
  3. Reinstall Microsoft Teams
    Access the following URL and install the latest version of Microsoft Teams that is currently available
    Download Microsoft Teams

■For Mac OS

  1. Sign out from Microsoft Teams.
  2. In Finder, hold down the Option key and click [Move].
  3. Click the [Library] folder, which appears directly under the Home folder.
  4. Delete the following related folders.
    ・Application Support/Microsoft/Teams
    ・Application Support/com.microsoft.Teams
    ・Caches/com.microsoft.teams
    ・Caches/com.microsoft.teams.shiplt
    ・Preferences/com.microsoft.teams.plist
  5. Uninstall the Teams desktop client.
    For details of how to uninstall the application, please refer to the following:
    https://support.apple.com/en-gb/HT202235
  6. Access the following URL and reinstall Microsoft Teams.
    Download Microsoft Teams

What is an overview of groups in Teams, SharePoint and Stream?

Groups created in Microsoft Teams, SharePoint, Stream, etc. ((team) * hereinafter referred to as groups) are automatically created in each Microsoft 365 app as Microsoft 365 groups.
For example, a group created in Teams is automatically created on SharePoint and Stream. (* It takes time to create)

Notes.

  • It will take some time for Microsoft 365 to automatically create them in each app.
    For example, if you create a new group in Teams, that group has not created in Stream etc. immediately after it is created.
    *It will take 2 to 3 hours at the earliest. Or more.
  • A group or site created from Stream or SharePoint can also work as a Teams group by taking the following actions.
    (1)Access with https://o365tsukuba.sharepoint.com/sites/group ID/
    *The group ID is the part of the group email address before @ that can be confirmed from the group edit screen.
    (2)Go to the SharePoint site for that group and select Add Microsoft Teams.
    (3)Then the group will be displayed on Teams as well.
  • It may be possible to create a group name with the same name from Teams and Steam respectively. (By changing the group email address, the part before @)
  • If you delete a group from Teams, SharePoint, or Stream, the group will also be deleted from all apps on Microsoft 365.

Referring to external site)

* The above is based on the information as of March 2022.