Microsoft Office (EES benefit: personal use) self-signup (registration work by yourself) is required to use cloud services such as Teams, Stream, OneDrive for Business, and personal use of Office apps. First, check the following points.

• Have you signed up for EES benefits using your @u or @un address?
• Is the email address displayed in My Account > Personal Information @u or @un?
  • If you were signed in with another Microsoft account, such as @s, sign out, close your browser, and try again.

In addition, please refer to the following information.

Zengaku Computer System: About @s address and @u address
Frequently Asked Questions: “Calendar” icon in MS Teams does not appear
Frequently Asked Questions: In Microsoft 365, an error “Your IT department has turned off signup for …” appears.

If the problem persists, please refer to the Frequently Asked Questions for other frequently asked questions about EES Benefits.

If that doesn’t help,
With a screenshot of the screen showing the error
Please contact us at ms-inquiry[at]cc.tsukuba.ac.jp.

See the JUSTSYSTEMS website. (in Japanese)

When you try to use Outlook 2019, which is included in Office 2019 with @un.tsukuba.ac.jp mail account, you may be asked for your password for multiple times.
Please refer to the following and take corrective action.
Outlook 2019、Outlook365でパスワード入力を何度も求められる(教職員専用サイト)(in japanese)
Alternatively, use Outlook 2016, which is included in Office 2016. (You may be able to avoid this by repeating the password input 10 times or more.)

Please refer to the comparison table.

Please uninstall Office and reinstall it.
Reference: Uninstalling Office for Mac (link to Microsoft site)

Please see “Open a Mac app from an unidentified developer” (link to Apple’s site).

(For students) Are you signed in to Microsoft 365 with the @s account when you should be using the @u account?
(For staff) Regarding @u, the mail system migration took place on March 5, 2023; you are not receiving mail to @u on Active! Mail.
Are you using Microsoft 365 when you should be using the GWO system for the @un account?

Below is a list of frequently asked questions regarding the March 2023 @u.sukuba.ac.jp mail system migration. Please read it carefully before contacting us.
Key Points for Mail System Migration

(Common) Please also check your spam folder.
In Microsoft 365, emails may be placed in the junk folder due to Microsoft’s own judgment method.

Outlook (outlook.office365.com, outlook.office.com) for the web, signed in with a Microsoft account for EES benefits, you will not be able to receive email from outside of Microsoft 365.

See below for details.

• About Using of Outlook on EES benefits for students’ @s, @u address email
• About Using of Outlook on EES benefits for staff members’ @u, @un address email

If you are unable to view videos on Stream, the solution depends on the cause. Please click on the link below according to your problem.

In some cases, using InPrivate (Edge) or Secret Window (Chrome) in your browser may solve the problem, or deleting cookies in your browser may work. However, this will also clear your login status to other sites.
Reference: How to delete cookies in Microsoft Edge

• “Sign in to view this content.”
• “Authenticated user does not have permission to access this resource.”
• “This is not available – it seems that you are not authorized to watch this video.”
• “Video not found.”
• Not only for our university’s classes, but also videos on Stream that are not published by our university.

“Sign in to view this content.”

You may not be able to sign in to Microsoft365 with your @u.sukuba.ac.jp account.
Please check if you are able to sign in successfully with @u in your browser.
Please try other web browser applications as well, as other MS accounts may be interfering.
(For Windows users: If you are using Edge, use “Google Chrome” or “FireFox”, etc.)
(For Mac users: If you are using Safari, use “Google Chrome” or “FireFox”, etc.)

“Authenticated user does not have permission to access this resource.”
“This is not available – it seems that you are not authorized to watch this video.”

It is assumed that access is restricted on Stream and that the settings to allow access have not been properly configured.
Access to Stream is restricted in a way that allows access to group members, and registration to groups is done by the faculty member.
Immediately after course registration, there is a possibility that the group registration process is not completed in time, or even if it is completed, it may take some time for it to be reflected in the system.
If a faculty member has given you a URL to join a group, please use that URL to apply to join the group. It will take some time because you will not be registered to the group until the faculty member approves.
If there is no such indication, the faculty member will register you again based on the course roster. Therefore, please inform the faculty member that you cannot refer to the video.

“Video not found.”

It is thought that you are not able to sign in to Microsoft365 with the @u.sukuba.ac.jp account.
The solution is the same as below. Please refer to the following for the solution.
“Sign in to view this content”

When you cannot watch our university class videos as well as other videos.

This may be a Stream outage; check Microsoft’s outage information.

How to delete cookies in Microsoft Edge.

1. Close all tabs and windows of the browser and launch it again.
2. Click the “…” button in the upper right corner of the browser window, then click “Settings”.
3. Click on “Privacy, Search and Services”, then “Clear browsing data”, then “Choose what to clear”.
4. Select “Cookies and other site data” and click “Clear Now”.

If you don’t have access to Stream, as well as Teams or other Office tools, see below.
Frequently Asked Questions: I tried to use MS Teams, Office app, OneDrive for Business, etc. of EES benefits, but an error occurred.