About Comprehensive Contract of Adobe Creative Cloud (Adobe CC)
・Notice
This is an important notice for users of Adobe Creative Cloud (Adobe CC) who are using accounts with the @u domain.
Adobe CC uses Microsoft 365 authentication. However, we have identified an issue where the use of Japanese characters in usernames can cause certain malfunctions.
To address this, we are currently updating the system settings so that usernames in Adobe CC will be based on the “UTID-NAME” format.
Currently, both the full name and UTID-NAME may be displayed together. Starting Sunday, May 25, 2025, the given name field will display the UTID-NAME, and the surname field will be unified as “u.tsukuba”.
There will be no changes to available features or services.
If you would like to change the display name (the name visible to others on Adobe’s cloud services), you can do so by:
Adobe CC Desktop App → Account Management → Edit Profile → Profile Name
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If you encounter issues such as “Unable to verify subscription status”
or error code 20400, please refer to the PDF titled “How to Handle Adobe CC Error Messages” for guidance.
You may also try the following alternatives:
・Install and use the Adobe CC desktop app on a different PC
・Use the web version of Acrobat if you only need Acrobat
(Updates: December 27, 2024; January 7, 2025; January 10, 2025)
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As previously announced on the Faculty and Staff Portal under ”Upcoming Changes to Adobe CC Authentication (Scheduled for September 2)”, the authentication method for users who access Adobe CC via @un email addresses under the university’s site license was changed on September 2.
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Inquiries about this service
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If the information on this page does not resolve the problem, please contact us in person using the inquiry form.
We ask that you use the inquiry form even if you have made an inquiry by telephone.
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日本語 : https://www.cc.tsukuba.ac.jp/wp/service/adobecc/employee/
英語 : https://www.cc.tsukuba.ac.jp/wp_e/service/adobecc/employee/
Adobe CC: employee
Please make sure to read the license guidelines for the University of Tsukuba before using Adobe Creative Cloud.
If you use Microsoft 365 with an “@u.tsukuba.ac.jp” or “@un.tsukuba.ac.jp” email address, your login credentials for Adobe Creative Cloud are as follows:
・Your own “@u.tsukuba.ac.jp” or “@un.tsukuba.ac.jp” email address
・Your Microsoft 365 password
For Users with @un.tsukuba.ac.jp Email Addresses: How to Begin Using Microsoft 365
Instructions and necessary materials are available on the faculty-only portal site.
Please refer to the following section:
Guidelines on Using Administrative Systems : 1 (3) Email Usage (Administrative Email Addresses)
(“How to Use @un Email and Its Supported Environment” and “Procedures for Using Microsoft 365”)
・How to Use for employee
General Usage Instructions
After installing the Adobe CC Desktop app, log in using your “@u.tsukuba.ac.jp” or “@un.tsukuba.ac.jp” email address and m365 password to start using the service.
Adobe CC for Lab
Adobe CC is installed on University-owned educational PCs (including PC classrooms, etc.) and used by students.
Note：Adobe CC Desktop application cannot coexist on the same PC.
For more information, see Adobe CC : Adobe CC for Lab | Link to Software Distribution System (Download Station)
If you have forgotten your m365 password, please refer to the following page and reset it on your own:
Changing/Resetting Your Password
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Inquiries about this service
—————————————————————————————-
If the information on this page does not resolve the problem, please contact us in person using the inquiry form.
We ask that you use the inquiry form even if you have made an inquiry by telephone.