About Comprehensive Contract of Adobe Creative Cloud (Adobe CC)
・Notice
Firefly can be used with Adobe CC (Complete Plan (Educational Institutions)) contracted by our university. However, the Video Model function cannot be used.
This is an important notice for users of Adobe Creative Cloud (Adobe CC) who are using accounts with the @u domain.
Adobe CC uses Microsoft 365 authentication. However, we have identified an issue where the use of Japanese characters in usernames can cause certain malfunctions.
To address this, we are currently updating the system settings so that usernames in Adobe CC will be based on the “UTID-NAME” format.
Currently, both the full name and UTID-NAME may be displayed together. Starting Sunday, May 25, 2025, the given name field will display the UTID-NAME, and the surname field will be unified as “u.tsukuba”.
There will be no changes to available features or services.
If you would like to change the display name (the name visible to others on Adobe’s cloud services), you can do so by:
Adobe CC Desktop App → Account Management → Edit Profile → Profile Name
If you encounter issues such as “Unable to verify subscription status”
or error code 20400, please refer to the PDF titled “How to Handle Adobe CC Error Messages” for guidance.
You may also try the following alternatives:
・Install and use the Adobe CC desktop app on a different PC
・Use the web version of Acrobat if you only need Acrobat
(Updates: December 27, 2024; January 7, 2025; January 10, 2025)
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Inquiries about this service
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If the information on this page does not resolve the problem, please contact us in person using the inquiry form.
We ask that you use the inquiry form even if you have made an inquiry by telephone.
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日本語 : https://www.cc.tsukuba.ac.jp/wp/service/adobecc/employee/
英語 : https://www.cc.tsukuba.ac.jp/wp_e/service/adobecc/employee/